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100% Guarantee Policy 

We want you to be satisfied. That's our reason of existence. For more details, please scroll down. 

Business Licenses & Company Contact 

1. What are your legal operating certifications? 

Tentera Coffee Roasters Corporation, a California entity, is registered with the selected following regulators or organizations:

• CCOF (which certified our USDA Organic certification). We get an annual audit by CCOF in order to renew our certification. https://www.ccof.org/
• US. Food and Drug Administration (FDA) https://www.fda.gov/home
• State of California Department of Public Health. https://www.cdph.ca.gov/
• City of Vernon Public Health. http://www.cityofvernon.org/departments/health
• City of Vernon Business License http://www.cityofvernon.org/departments/finance/139-licenses-permits
• Our Nutritional Facts are performed by RL Food Testing Laboratory in Los Angeles www.rlfoodtestinglaboratory.com
• Food Handler Permit 
• City of Vernon, Building Permit and Occupational Permit
• Seller Permit 
• Registered Tax Payer with State of California 

Feel free to contact any of the above for more information about Tentera. 

2. What is your physical address? 

Headquarter:

2500 S. Alameda Street, Suite 2500, Vernon, CA 90058

(323) 232-5665 Business hours 

support@tenteracoffee.com 

www.tenteracoffee.com 

Philanthropy Financials  

As of April 2020, we have raised and donated US $33,503.69 for Wildlife Conservation Society (New York) and 1% for the Planet.

We thank all our Tentera patrons for your purchases and support. 

The more coffee sales, the more funding non-profits receive. 

Each protected species or wildlife is showcased on each packing, designed by artist @Darbotz. The purpose is to promote awareness. 

We give back 1% of gross sales. 

https://www.onepercentfortheplanet.org/

https://www.wcs.org/

Our Founder

Our founder is Michael Riady. He was born in Indonesia and lives in Los Angeles. His great grandfather is the 1st generation Indonesian during World War One. 90% of his family still resides in Indonesia today. Michael graduated from UCLA Anderson School and California State Univesity, Fullerton. He enjoys living between Indonesia and the United States. 

You can reach him at mriady@tenteracoffee.com to share your experience or collaboration. Due to his international travel schedules, lack of Wi-Fi connectivity and large volume of emails received, he will attempt his best effort to respond to you. If he does not respond, please contact support@tenteracoffee.com where we have a full time staff to assist you on a timely manner.  

Where to Find Us?

You can find our products carried by leading natural stores like:

• Bristol Farms, all of Southern California https://www.bristolfarms.com/
• Farm Shop, Brentwood Country Mart https://farmshop.market/
• Jensens' Point Loma, San Diego http://jensensfoods.com/home.php?
• Vicente Foods, Brentwood 
• Vintage Grocers, Malibu 
• Pinks Dot, West Hollywood among others. https://pinkdot.com/

We are also available at the following online platforms: 

• Amazon (Free Shipping)
• Fab Fit Fun (the largest subscription box company)
• Door Dash 
• Faire
• Spocket 
• Pods among others.

Follow us @TenteraCoffee on Instagram to stay updated. 

Shipping & Returns

1. How much does shipping and handling cost?

We currently provide FREE shipping with NO minimum order. Shop with peace of mind. 

2. Does Tentera offer free shipping returns?
Yes, all returns and exchanges are FREE shipping. Shop with peace of mind. 

3. Does Tentera ship internationally?
Unfortunately, at this time tenteracoffee.com does not ship orders to international addresses. We are only available in the United States. 

4. What is your refund policy?

Coffee (consumables) product: Coffee is perishable in nature and roasted to order.

Every unique customer will get an exception to a FULL and guaranteed refund twice (2) times per calendar year, for whatever reason it may be, no question ask from us. We hope this should be sufficient for you to shop with peace of mind. 

Thereafter, we're unable to accept returns or refunds unless its proven not fresh upon receiving it with photos of the coffee emailed to us within 2 (two) business days of receiving shipment and we will gladly exchange with the same or similar product free for you at our cost. Simply let us know prior to the deadline and we will process the case. Please let us know within two (2) days of your delivery date by emailing support@tenteracoffee.com 

Equipment and merchandise (Non-Consumables) product: Any equipment, parts, accessories or merchandise may be returned for full refund or exchange with free return shipping provided that it remains in its original manufacture condition, new, unused, not tampered, not broken, working condition and original boxes or packaging and instructions returned to us. Please let us know within five (5) days of your delivery date by emailing support@tenteracoffee.com 

We’d love to help you find something delicious! 

Our Coffee

1. Where and how are your green bean sourced?
Our beans are ultra-premium and we are not exaggerating. They are directly hand picked by our founder and sourced exclusively from the 13,000 islands of Indonesia, the world's most diversified and fourth largest coffee producing nation.

Our founder comes from an authentic five-generation Indonesian family and now lives in Los Angeles. He travels back to Indonesia at least twice each year to visit and inspect the supply chain. His objective is to bring coffee directly from his motherland to American consumer directly without any middle men so he can trace the supply chain. 

Indonesian coffee includes the magical islands of Sumatra, Java, Bali, Toraja, Flores, Papua among others and the Dutch brought Indonesian coffee back to Europe centuries ago. You can learn more about the characteristics of each region's bean on product pages. 

2. How is your green bean processed? 

Our raw green bean ingredient goes through a complex and rigorous processing standard. We first sort all raw bean by using state of the art technology equipments to automate sorting. Its impossible to have the best quality coffee without the best equipment as a rule of thumb. 

Sorting covers three major areas: color, density/weight and shape of raw green bean. They are separated into multiple silos according to their physical traits. But more importantly, sorting ensures that non-coffee items accidentally picked up and all severely damaged raw green bean were separated in the early stage of processing. 

Once this step is over, green bean runs on a conveyor belt may be manually picked and sorted again by thousands of individual coffee farmers (in a humane facility and no child labor) to cross check the equipment did not miss anything. If the bean is checked one round on the conveyer belt, its referred to as single pick. If it’s twice, it’s double picked and three times, triple picked. Triple picked beans are the most rigorous and expensive coffee but it will blow your mind away when you taste it. 

3. Where are your beans roasted?
Our whole bean are roasted locally and cupped in the city of Vernon, Los Angeles, United States. Our Master Roaster tailors each roast to the coffee bean's specific profile. That means no two roasts are the same. It's a sensory process, from hearing the cracking of the beans over the fire to recognizing the smell of perfectly roasted beans. 

If you are near Downtown LA, we are 5-10 mins away. The closest freeway exit would be Alameda off the 10 freeway. Our address is 2500 S. Alameda St., Suite 2500, Vernon CA 90058. Pop by during business hours and we are happy to give you a sneak peak. 

4. Does your roasting facility remits lower carbon emissions? 

Yes. We use Loring Smart branded roaster, https://loring.com/ which is the industry’s leader in eco-friendlier roaster. It produces the lowest carbon emission and Tentera qualified for a rebate from the state of California for this investment. 

At Tentera, it is not just coffee. We care about the planet and hence we invest more in technology than our peers from the start. 

5. How do you guarantee your quality? 

It's simple. You get a FULL refund & FREE return shipping for whatever reason you are not satisfied. See below for further details. We guarantee all your purchases and you can shop peace of mind. 

But that's what everybody says and do. We take an extra step by investing in the state of the art Loring Smart roaster https://loring.com/. Loring roasters has the ability to roast the most consistent coffee in variable size batches. And we rely on technology to ensure we can exceed your expectations. When you buy our coffee, you are rest assured technology plays a major role. We just don't cut corners and we think big and long-term. 

6. Is your coffee certified?
Certain coffee hold various certifications including organic, non-gmo, fair trade and/or rainforest alliance. Please refer directly to the product you are purchasing for certifications.

If they do not have any certifications, it means the coffee is natural processed. Please note that certifications are very expensive and some of Indonesia’s 1.5 million small coffee farmers cannot afford these up-front and annual renewal costs yet. 

7. Are your beans certified organic?
Certain coffee we market are certified organic. Please refer directly to the product you are purchasing for certifications.

It will have the USDA Organic certified by CCOF logo. We renew our certificate on an annual basis after passing an audit inspection by a random CCOF inspector. 

We are also registered with the state of California Department of Public Health and City of Vernon Public Health. 

Currently, we have Sumatra Gayo, Celebes Toraja, Bali, Java and Flores as certified USDA Organic. You are welcome to request a copy of our USDA Organic certification upon request or check directly at CCOF's website. 

8. How long does each bag of coffee last?
As a rule of thumb, better green bean ingredient as a start will always last longer and better, even after long period. Although coffee generally speaking has no expiration, it has a "best before" policy. Best before is generally up to 6 months since roast date at the bottom or back of our packaging. Our roasted coffee are packed in a sealed eco-friendly packaging that are meant to last for months if stored properly. We recommend consuming the coffee within two to three weeks from your date of open or first use. After about two or three weeks, you'll start to notice a steady decline in flavor but it’s still taste awesome by any standard and when compared to most general coffee in the market. 

9. What is the best way to store coffee at home?
We recommend storing coffee in a cool, dry place. Any cupboard out of direct sunlight with no exposure to moisture is a great place.

FIRST TIME BUYER - PURCHASE RECOMMENDATION

1. How much coffee should I purchase? 

The general rule of thumb (per person drinking two cups per day) is:

1 pound (16 ounces)  = 18 servings total @ 12 ounce cup = 9 days reserve (less than 2 weeks)

5 pounds (80 ounces) = 90 servings total @ 12 ounce cup = 45 days reserve (6.5 weeks)

We highly recommend purchasing 5 pounds option during check out because it saves you time and cost cheaper on a per pound basis plus you get a lot of loyalty reward points (85 points vs 345 points).

If you are a couple, then definitely go for the 5 pounds option or even 10 pounds. 

You will never have to worry about running out of delicious coffee for at least a month. 

2.) Do you have any tutorial videos? 

Yes, we post our videos at YouTube. 

Below is the link to each manual brewing guide: 

Pour Over Coffee Bag: https://www.youtube.com/watch?v=VZOcHgDOSKY 

V60: https://www.youtube.com/watch?v=crKSsoeqNek

Chemex: https://www.youtube.com/watch?v=Umr4lASNoD4

Aeropress: https://www.youtube.com/watch?v=iLyjpczDWjw

French Press: https://www.youtube.com/watch?v=-JGUYOP9jKs

3.) Which Indonesian coffee or product would you recommend? 

Our best sellers are:

• WHOLE BEAN: organic Sumatra Gayo (dark chocolate, medium-dark roast, low acidity, bold body, well balanced, very smooth, clean)

https://tenteracoffee.com/products/aceh-gayo-single-origin

• WHOLE BEAN: Espresso House Blend - 2019 edition (dark chocolate and natural tropical fruit sweetness, medium-dark roast, strong body, well balanced, very smooth, clean)

https://tenteracoffee.com/products/espresso-blend-whole-bean

• POUR OVER COFFEE BAG: Variety pack consisting of 7 packs combo from three regions: Sumatra Rasuna, Sumatra Gayo, and Bali Kintamani. People love trying different coffee and this is great way. 

https://tenteracoffee.com/products/pour-over-coffee-bags-variety-packs?variant=29467606679639

Our newest collection in 2020 and already super popular: 

• WHOLE BEAN: organic Espresso House Blend - 2020 edition (dark chocolate , floral and citrus sweetness, medium-dark roast, medium body, well balanced, very smooth, clean)

https://tenteracoffee.com/collections/coffee/products/espresso-house-blend-dark-choco-hints-of-floral

To the adventurous, who's willing to try something out of their comfort zone and does not mind the higher acidity level, primarily due to a medium roast profile: 

• WHOLE BEAN: Sumatra Rasuna Natural (tropical fruit, lots of sweetness, bright, medium roast, higher acidity, strong body, well balanced, very smooth, clean). This is an award winning coffee. This is a natural process, which means the raw green bean is dried under the sun for a prolonged period - often one month or more - to extract the maximum sweetness from the cherry coat. 

https://tenteracoffee.com/collections/coffee/products/sumatra-island-single-origin

For limited collection / small batch: 

• WHOLE BEAN: Bali (Citrus, higher acidity)

https://tenteracoffee.com/collections/coffee/products/bali-island-single-origin

• WHOLE BEAN: Flores (Lemon, higher acidity)

https://tenteracoffee.com/collections/coffee/products/flores-single-origin-whole-bean

• WHOLE BEAN: Java (Orange & Herbs, medium acidity)

https://tenteracoffee.com/collections/coffee/products/java-single-origin-whole-bean

For our most premium, most expensive collection: 

• WHOLE BEAN: Sumatra Longberry. (Milk Chocolate, medium acidity) 

https://tenteracoffee.com/collections/coffee/products/long-berry-single-origin-whole-beans

Order

1. What Forms of Payment does tenteracoffee.com accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Tentera Gift Cards. We do not accept checks or cash at this time. However, we do accept cash if you visit our physical roastery at our Vernon address. 

2. I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. Please note that we do not keep your financial payment information. 

3. Do you restock merchandise that are sold out?
Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our best selling products are frequently restocked, such as the following: T-Shirt & Headwear.

4. How do I redeem my Tentera E-Gift Card?
Redeeming your Tentera E-Gift Card is easy! Simply enter the 16-digit code (exactly as shown) at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen.

5. How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment. Please note that there may be a slight delay in shipment should it fall on a weekend, public holiday, government order shutdown, or should we be out of stock. 

6. Can I modify or cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is shipped out. We will try our best to modify if it has not been shipped out. Please email us at support@tenteracoffee.com and provide us your request and Invoice number. However, you may be able to return and get a refund on your items to us once you receive them. Please refer to our Returns questions for details.

7.) Do you ship with recycle boxes? 

As part of Tentera's mission to save the planet, we use recycle boxes whenever possible. So don't be surprise if you see a plain box or boxes with other company logos when you receive your order. There is no reason why these boxes cannot be recycled. 

8.) Do you have a loyalty rewards program? 

Yes, we do. And we encourage you to sign up right away because you will start collecting points for every order you purchase. There are no expiration to your points. You can redeem your points for any item on our online store only. 

Returns

1. What is your return policy?

We want you to be satisfied. That's our reason of existence. 

Coffee (consumables) product: Coffee is perishable in nature and roasted to order. Every unique customer will get an exception to a full and guaranteed refund twice (2) times per calendar year, for whatever reason it may be, no question ask from us. We hope this should be sufficient for you to shop with peace of mind. 

Thereafter, we're unable to accept returns or refunds unless its proven not fresh upon receiving it with photos of the coffee emailed to us within 2 business days of receiving shipment and we will gladly exchange with the same or similar product free for you at our cost. Simply let us know prior to the deadline and we will process the case. Please let us know within two (2) days of your delivery date by emailing support@tenteracoffee.com 

Equipment and merchandise (Non-Consumables) product: Any equipment, parts, accessories or merchandise may be returned for full refund or exchange with free return shipping provided that it remains in its original manufacture condition, new, unused, not tampered, not broken, working condition and original boxes or packaging and instructions returned to us. Please let us know within five (5) days of your delivery date by emailing support@tenteracoffee.com 

We’d love to help you find something delicious! 

Gift Cards are Final Sale and not eligible for return. 

2. What if I am outside the continental United States?
If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label. All item(s) must be received by us within 30 days of your order date. We apologize for any inconvenience.

Mail your return to:
Returns Tentera Coffee Roasters
2500 South Alameda Street, Suite 2500, Vernon, CA 90058
United States

+ 1 (323) 232 5665 business hours

support@tenteracoffee.com 

3. What about my refund?
If we receive your return within 30 days, you can choose to receive your refund to your original payment method. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

If you paid with Tentera Gift Card, you will receive the money back as Tentera Gift Card. Your credit will go back into your Tentera account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. 

If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/Paypal statement if you are returning multiple items.

4. Do you offer exchanges?

We will provide free exchanges if there is any mistake (wrong item, broken or missing parts) from our fulfillment unit at our cost. 

For coffee consumables, we will provide each unique customer twice (2x) per calendar year to get a free exchange for whatever reason it may be, no question ask.  Thereafter, free exchanges are only limited to reasons such as wrong item, broken or missing parts.  Please notify us at support@tenteracoffee.com within three (3) business days from delivery date. 

For non-consumables, we provide exchanges once per item purchased with free return shipping and free shipping for the new corrected item so long the item returned to us remains in its original manufacture condition, new, unused, not tampered, not broken, working condition and original boxes or packaging and instructions included. This must be done so through email at support@tenteracoffee.com within three (3) business days of delivery date. 

5. Does Tentera offer free shipping on returns?
Yes, all returns and exchanges are FREE shipping. Shop with peace of mind.