Order

1. What Forms of Payment does tenteracoffee.com accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Tentera Gift Cards. We do not accept checks or cash at this time.

2. I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

3. Do you restock merchandise that are sold out?
Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our best selling products are frequently restocked, such as the following: T-Shirt & Headwear.

4. How do I redeem my Tentera E-Gift Card?
Redeeming your Tentera E-Gift Card is easy! Simply enter the 16-digit code (exactly as shown) at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen.

5. How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

6. Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns questions for details.

Returns

1. What is your return policy?
Coffee product: Coffee is perishable nature and roasted to order, so we're unable to accept returns on coffee. However, we want you to be happy with your purchase! Please contact us at support@tenteracoffee.com within 30 days of your order date if there was an error with your order, or if you are dissatisfied with your coffee. We’d love to help you find something delicious! 

Brewing Equipment & Apparel: If you are unhappy with your order in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of your order date by emailing us at support@tenteracoffee.com

Gift Cards are Final Sale and not eligible for return. 

2. What if I am outside the continental United States?
If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label. All item(s) must be received by us within 30 days of your order date. We apologize for any inconvenience.

Mail your return to:
Returns Tentera Coffee Roasters
OUE
633 West 5th Street, Suite 850
Los Angeles, CA 90071
United States

3. What about my refund?
If we receive your return within 30 days, you can choose to receive your refund to your original payment method. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

If you paid with Tentera Gift Card, you will receive the money back as Tentera Gift Card. Your credit will go back into your Tentera account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. 

If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/Paypal statement if you are returning multiple items.

4. Do you offer exchanges?
Sorry! Unfortunately, all item(s) purchase from tenteracoffee.com are Final Sale.

5. Does Tentera offer free shipping on returns?
At this moment, you must return the item(s) back to us at your own cost as we cannot provide a free shipping.

Shipping

1. How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check tenteracoffee.com for current shipping rates and/or any promotions we may be offering. Tentera reserves the right to change its shipping policies at any time.

The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

2. Does Tentera ship internationally?
Unfortunately, at this time tenteracoffee.com does not ship orders to international addresses.

Our Coffee

1. Where are your beans sourced?
Our beans are sourced from Indonesia. You can learn more about the characteristics of each region's bean on product pages.

2. Where are your beans roasted?
Our beans are roasted and cupped in the Los Angeles, United States. Our Master Roaster tailors each roast to the coffee bean's specific profile. That means no two roasts are the same. It's a sensory process, from hearing the cracking of the beans over the fire to recognizing the smell of perfectly roasted beans.

3. Is your coffee certified?
Certain roasts hold various certifications including organic, and rainforest alliance. Please refer directly to the product you are purchasing for certifications.

4. Are your beans organic?
Certain roasts are organic. Please refer directly to the product you are purchasing for certifications.

5. How long does each bag of coffee last?
We recommend using a bag of coffee within two to three weeks from your date of purchase. After about two weeks, you'll start to notice a steady decline in flavor.

6. What is the best way to store coffee at home?
We recommend storing coffee in a cool, dry place. Any cupboard out of direct sunlight with no exposure to moisture is a great place.